However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I hope you get shut down Ultimate A****** Guitar!!!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. They gave me the 9**** credit and only if they can prove I was bamboozled by UG, which I most defiantly was! then and only then will I get to keep the funds. I mean, my friend uses it and even he only pays at most $25 a year! I'm now awaiting my bank to investigate. The PACKAGE I NEVER AGREED TO PURCHASE IN THE FIRST PLACE! LET ALONE A WHOLE YEAR LATER! These ppl are ruthless and I wouldn't doubt it if they were run by some third party scammers. They didn't give two sh*ts that I didn't have the funds in the bank and I begged them to help with a refund cuz those b**** ***** sent me that bs promo of 33% back where I could still keep the package. Now a year later 9**** is coming out of my bank account when I didn't even have that amount in there so it made my balance negative! So I contacted them immediately and of course even after explaining how I didn't use the app at all, I was certain I cancelled the trial without receiving a confirmation email AND definitely would never agree to pay that much for some service in the first place. I know I cancelled it because after a few days I realized I wasn't using it enough and didn't want or need to continue the trial. In October of last year I got the Ultimate Guitar app and paid for the monthly trial for ****. Just like many other complaints I've read on here. Please help issuing the refund for something I didnt use or authorize. ![]() I was never notified of this double subscription charge, I didnt authorize it, how could I know about a timeframe? When I discovered it, both the apple website, phones and emails say no one can do anything about it. ![]() The second charge apparently is for their courses but I never did any course.I just got off the phone with Apple and they said I'm not able to get a refund because the window for refunds got closed. They said they were unable to get me a refund for the double yearly subscription charge I didnt authorize. After emailing with them multiple times they just kept sending me apple links to get a refund. The app has a few bugs like notifications that don't go away but it is still a good place to find song chords with their lyrics.This week I realized I was charged twice for the yearly subscription. I renew the yearly subscription each year. ![]() I have been using te ultimate guitar app for years now.
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